Privacy & Cookie Policy

INTRODUCTION

Welcome to Complete Fitness Focused (“We”, “us”, “our”).

We are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and protect your information when you visit our website https://completefitnessfocused.com/ (“Website”) or engage with our services.

This Privacy Notice is effective from 01/12/2024. We may update it whenever necessary. Any changes will be communicated by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Complete Fitness Focused and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Complete Fitness Focused. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Complete Fitness Focused takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

INFORMATION WE COLLECT

We may collect and process the following personal data:

• Contact Information such as name, email address, phone number.
• Demographic Information such as postcode, preferences and interests.
• Service Details: Information related to the services you inquire about or book, such as personal training sessions or massage therapy appointments including payment details when purchasing our services.

• Usage Data: Information about how you use our website, products, and services.
• Technical Data: Information related to the devices you use to access this website.

HOW WE USE YOUR INFORMATION

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

• Internal record keeping.
• Provide and manage our services, including scheduling appointments and delivering personalised training programs.
• Communicate with you regarding your inquiries, bookings, and other requests.
• Comply with legal obligations and protect our rights.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the contact details (email address or phone number) you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

GOOGLE ANALYTICS

When someone visits www.completefitnessfocused.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

LEGAL BASIS FOR PROCESSING

Our processing of your personal data is based on:

• Performance of a Contract: To fulfil our obligations when you engage our services.
• Legitimate Interests: To improve our services and ensure the security of our Website.
• Consent: When you have given explicit consent for specific processing activities, such as subscribing to newsletters.

DATA SHARING AND DISCLOSURE

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing and website hosting.
• Legal Authorities: If required by law or to protect our rights and property.

DATA SECURITY

We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

The personal information collected will be held securely in accordance with our internal security policy and UK law.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

YOUR RIGHTS

Under data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or request restriction of processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

THIRD-PARTY LINKS

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and read the privacy statement applicable to the website in question.

COOKIES

Our Website uses cookies to enhance your experience.

What Are Cookies?

A cookie is a small file that requires permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How We Use Cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How to Control and Delete Cookies

You may restrict or block cookies set when visiting our website through your browser settings. Please consult your browser’s ‘Help’ function. Alternatively, visit www.aboutcookies.org to learn more about cookies and how to control them using popular web browsers.

CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. Any changes will be posted on this page. You should check this page from time to time to ensure that you are happy with any changes.

CONTACT US

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:
[email protected]